Return & Refund Policy
All products sold at penteconline.com are subject to 7 days return policy!
Returned product must be in its original condition and not abused. Buyer must inform us at firstname.lastname@example.org within the 7 days period as stated on the INVOICE DATE of the product before returning the product.
PENTEC will confirm with the buyer for the returning arrangement and buyer must ship the product back to penteconline.com Malaysia address at his/her own cost. Buyer will take full responsibility of the product damage/lost of the during the return shipment back to penteconline, thus is advice to use insured registered shipping. Buyer must ship and return the product to penteconline.com within 7 days after receiving the return confirmation.
Restocking Fees: Unless the product is defective or the return is a direct result of a PENTEC error, a restocking fee of 15% may be charged.
Should you request for a refund after cancelling or returning your order, the process will take up to 14 working days upon the date of cancellation or return.
You can return the item by sending it to your nearest showroom.